Dreams - Wolverhampton

Surinder (Wolverhampton store) was very attentive and patient on meeting my needs with choosing a mattress. Engaged me with small talks and I felt very comfortable throughout the experience. She also suggested options for me and explained the differences in details. Overall, I will definitely return to dreams for future purchases. :)

James our advisor was one of the best Salespersons we have ever dealt with. We had a quote this morning and was so pleased with the service we had we went back this afternoon and placed the order. He deserves some sort of recognition please.

I was served in store by a man named Angelo, he was really kind and helpful and easy to talk to, pointwd me in all the right directions and showed me the best deals. I met amanda in store and she was really helpful and kind to and she was the one i made the ordwr with over the phone and was an easy process to pay for

Friendly efficient people

The assistant was very helpfull and noligeable about the item and realy helpfulhe keep checking if i was satisfided with the order

I found the store well presented staff welcoming and helpful Ordering and arranging for delivery was straight forward

Angelo was excellent - he really helped us to find what we needed. We didn't feel pressured, he just offered lots of useful advice and suggestions in an unobtrusive way. We felt totally relaxed. He turned something I was dreading into a fun experience. I had previously been into a few other bed shops, walked round and left (one with a salesman trying his best to keep me there). I expected to visit several shops with my husband in tow. However, this was not the case - we got everything sorted in one visit and came out smiling rather than arguing! Angelo was like having a personal shopper - bringing us different pillows to replicate what we had at home and suggesting what beds to try once he had a feel for our requirements. Everything was done at the right pace and everything was fully explained. (ie You can purchase almost any mattress with any bed base - this is something i wouldn't have thought about.) I would rate Angelo's service as 11/10 - I would recommend him to anyone looking to buy a bed.

My customer advisor was Amanda Blood, Amanda was very pleasnt and knowledgeable. I was in the store for around an hour and I found Amanda to be engaging and open which made the time go quickly while we did the finance.

I wasn’t rushed with my purchase, very helpful with comparison of products, was able to find products within my budget

The selection of items plus the knowledge and service offered by the assistant