Dreams - Wolverhampton

We were greeted by a friendly member of staff who asked if he could help and then showed us several options to meet our needs. My daughter tried the beds and was also offered a comfier pillow than the dummy displays while making her choice. We were given prices / savings and an availabilty date for delivery. I said I would have a think about it and see if I could get someone to be at home for the delivery. Havino checked what time the store closed I said I would return. I was given a business card with the gentleman's name on. We returned later that day to make the purchase and we were remembered immediately, re-shown the bed again and then taken through the paperwork. We were offered the insurance cover which we decided to purchase too. The member of staff was friendly, helpful and informativery. He was very knowledgeable indeed and gave the best customer service I've experienced in a long time Thank you

To be honest, i already knew what product I wanted before I came into store. However, Angelo sold the product to me even more. His knowledge was second to none. He even recommended a really comfortable mattress which goes well with the bed frame, and is also on offer!

Pav, the Dream's representative who assisted me, was exceedingly helpful, knowledgeable, friendly, understanding and professional. The best service/assistance I have experienced while shopping in many, many years.

As we entered the store it was nice and bright very clean and the beds in the store were well layed out plenty of room to inspect and try each bed out with comfort the staff were so help full made us feel very welcome and very professional.

Evangelos, what an amazing sales man, despite the fact he was run off his feet being the only member of staff on duty he paid very good attention to us. He listened to our requirements, allowed us to try out the mattresses and spent time discussing the quality and what our needs require. Evangelos then went on to help us out choosing pillows. Evangelos, was not at all pushy which can be quite often off putting for us. Very friendly and welcoming attitude and made us both feel comfortable. Evangelos made us both a drink and invited us to sit down whilst we discussed the order further. Evangelos explained everything to us in great deal and made sure we understood everything before we finalised our purchase. He discussed the 40 night comfort guarantee, delivery options and organised for our old mattress to be take away. This man Evangelos, is a credit to the company and with more staff like him I feel sure this would encourage more customers.

Very approachable and knowledgable sales person. I really liked the colour coding which made looking at and trying out the matresses very easy - an excellent idea. The sales person was not pushy or overbearing. The ordering and payment process was quick and efficient.

I have mobility challenges, at no time did your staff talk down to me or round me. My requirements were first and foremost, answering all questions clearly and precisely. A delivery date and time was arranged to suit us. They make a very respectable cup of coffee as well as being friendly intelligent people. It was a pleasure to shop in your store.

Amanda was experienced in the job and not to pushy, just allowed you to browse and choose your own product giving advice when required

Given clear explanation of the different mattress products

We were met by a very friendly salesman who introduced himself and asked if we wanted to look around or did we need help. Exactly the right approach for me. Since we knew what we were looking for we gave him the details. he quickly guided us to the beds which met our requirements and we were encouraged to try the beds and take our time. The sale was agreed and the details at the desk were carefully explained. Sale complete.