Dreams - Wolverhampton

Angelo the Dreams Assistant was very polite and friendly. He explained all about the item we were looking for and left us to look round the show room but was always available if questions were needed to be answered. We were offered a hot drink during our visit. On making a decision, he processed the order efficiently. As the item purchased was for a static caravan, a suitable delivery date was met. We have been a customer of Dreams in the past and when we are looking for a bed/matress, they are always the first place we visit. On very rare occasions they do not have the design we are looking for but not very often.

The Staff Member James was very friendly and understanding. He took time to explain the options regarding the mattresses and encouraged me to try them out. He also encouraged me if it was possible to make a return visit, try them again, to be sure I was making the right choice. He also carefully explained the options of changing the mattress after a 40 day try out at home. Help was provided regarding the choices for Bedheads. The possibilities for the collection of the old bed was also explained. I was offered coffee on my visits and made very welcome. Slim, who eventually took the order, was also extremely helpful and pleasant It was a very relaxed and enjoyable buying experience

Angelo was very helpful, knowledgeable and not at all pushy

The assistant Steph was very pleasant and polite and couldnt do enough to help us find the right mattress for us. We were so pleased as she had us trying out various things including pillows that we ended up buying some tempur pillows too. Steph also made us a drink whilst we were deciding which was very welcome.

My wife and myself went in to browse and we were greeted by Amanda who was so courtious, and with so much product knowledge and so willing to let my wife try every product to help her arthritis, we decided we need not look elsewhere. We are both in sales and were both so impressed particularly as she has only been in your team for around a year. Your other staff looked also very helpful.

We attended the store back in August and we were served by Angelo. Back in August we were exceptionally pleased with the service he provided to us, his knowledge is great, he was a pleasure to be around and he did not force us to make any decisions or purchases. He quoted us at the time and said when ready, come back and we can look into a purchase. 5 months later we felt ready and even though this store is over 15 miles away, I called the morning of purchase to make sure he was working, I spoke with him and said I will be attending the store later that day, to which he was most welcoming. As soon as we entered the store he recognised us straight away and greeted us with a wave, I was shocked he still remembered us which was great! He spent over 30 minutes with us giving us time to choose a new bed with his opinions and help as the previous bed on the quote had been discontinued, we ended up purchasing a bed £200 + more than before but with the help of Angelo we were more than happy to do so. (He also made us drinks in the meantime). Everything went through very well and he was chuffed to have found us the right purchase. Thankyou Angelo!

Amanda at Bentley bridge was helpful, polite, pleasant very knowledgeable without being pushy. Lovely lady.

The shop is clean and tidy. Everything presented well. Staff were friendly and helpful. Lots of choice and great quality. Would definitely come back again.

My dad was able to buy exactly what he needed.

Very friendly staff with a good knowledge of the products