Dreams - Wolverhampton

The sales assistant, Angelo, approached me within a few moments of entering the store and asked if he could be of any assistance. When I said I was waiting for my husband to join me, be offered me a cup of tea or coffee while I waited. He gave us detailed explanations about the mattresses on offer and even carried a pillow around with us to complete the trying out of the mattresses! He was friendly, most helpful and did not exert any pressure to buy. Exactly what I am looking for when I am deciding to spend this amount of money. The service we received meant that although we had planned to go to look at other shops, we decided not to and to make the purchase. The buying procedure was simple; again everything was explained to us as needed. Just a minor point, but this emphasises the care the staff at this branch take, the customer at the next desk had a bad cough and immediately a cough sweet was found and given to her - very good service, I thought.

The store manager Slim was very helpful with what type of bed we required and which would be suitable for us.

We entered the store (Wolverhampton) not expecting to find a bed that suited our price range. Your salesman Angelo was extremely helpful throughout the whole process - he wasn't too pushy, gave us time to discuss and think about things, and had a great personality.

Joe was very helpful in determining our needs and very knowledgeable about mattresses. He asked other colleagues for their expertise in order to answer all of our questions. Slim the store manager was very approachable and helped distract our son so that we could place the order

Attention to detail was good. The only thing would of been, the wavering of the charge, for the Saturday delivery charge. This is due to us both working full time and a mistake made on the order. It was only 10 pounds and we had spent more than expected in store.

Overall pleased with the service

Knowledgable staff plenty of choice and a cup of tea

Found everything we needed with the help of James great chap with great knowledge

Didn't get pounced on as soon as we walked in store. Amanda introduced herself in case we needed help but we were not presured. On telling her what we were looking for she immediately took us to the item and explained everything. Even got a cup of tea! Thank you

We were very impressed firstly by a young man (obviously a trainee or a student) who asked if he could be of assistance and when we said we were interested in looking at mattresses he introduced us to a senior salesman Angelo who he said would be better qualified to talk about mattresses. We were also offered a cup of coffee. Angelo then looked after us very well.