Dreams - Wolverhampton

Full and comprehensive knowledge of salesperson. Not pushed into making a purchase.

I was served by Amanda who took the time to understand my requirements and when I had a query regarding information that I'd read on the internet she took the time to find the correct answer rather than fob me off which is what had happened in another dreams store earlier that morning

Angelo was very approachable and gave us all the advice required in order for us to make the correct purchase

Slim and Angelo were very helpful and knowledgable. I arrived at the store just before closing, and they took the time to still give me a good customer experience, and kept the store open to be able to achieve that. They provided a very personable serive

big well equipped showroom with plenty of choice. friendly well informed salesman, not pushy but extremely efficient. Jason.

The staff at the gently bridge store are all fantastic and very helpful. Anything they didn't know they could find out off another member of staff. The products in store were of fantastic value and I believe that the product I went in looking for was online stock only as it was a product completing with online retailers such as Simba and eve. I think that is an excellent idea but it would be a nice idea for the stores to have an example mattress that is only purcchasable online but can be tested ahead of purchase. Despite this I went out with a great mattress order and very satisfied with the service.

Upon entering the store, we were greeted by Amanda who very quickly after taking down our needs and requirements, was able to show us the items that we would benefit from. We have always shopped at Dreams with our last order 6 months ago totalling over £2,500, being the best money we have invested into our sleep. Amanda was very professional and had a very good understanding of the specification of different items.

Angelo was extremely helpful, and patient with my 86 year old mother, explaining the products and did not press her to make a decision

We were impressed by the store layout, the range of products, and in particular by the help given to us by the sales advisor Angelo. We could not fault the way in which he advised us on price and choice, and the personable way in which he allowed us time to evaluate the information he had given to us. In terms of salesmanship, 10 out of 10! We would also like to commend the assistant sales manager Jason, and the delivery team for their efficiency. In short, excellent all round.

Lots of choice, useful knowledge of sales staff and price discounts made the very important purchase of a new bed very straightforward for us.