Dreams - Wolverhampton

Customer service was superb and not at all pushy.very helpful and went beyond to help our purchase

As soon as we entered store we were welcomed by Angelo. After looking round store we decided to purchase a bed and mattress. Angelo helped us choose an appropriate mattress and helped us through the buying process. We were very happy with our service, very welcoming, friendly , offered us drinks and even gave us some free pillows!!!! The staff seemed really grateful of our custom. We will defiantly be returning.

Friendly, helpful and not pushy.

I HAD VISITED THE BILSTON STORE ON TWO OCCASIONS BEFORE THE DAY OF PURCHASE. THE FIRST TIME ROUND, I WAS BEING SERVED BY ANGELO (who remembered me the next two times). HAVING WORKED IN A SIMILAR ROLE TO HIMSELF, I CAN HONESTLY SAY I LEARNED HOW TO GIVE EVEN MORE GOOD CUSTOMER SERVICE. ONCE HE KNEW WHAT I WANTED HE MADE IT SO SIMPLE. THE 2nd VISIT I WENT WITH ME FIANCE AND HE GREETED HER AS A GENTLEMAN AND SAID HE REMEMBERS ME. ANGELO MADE IT A PRIORITY FOR ME AND MY PARTNER TO TAKE TIME LOOKING AND TESTING OUT PRODUCTS. HE ALSO MADE US TEA WHICH I WAS IMMENSELY IMPRESSED WITH. HE WAS NOT BEING A PUSHY SALESMAN BUT ALSO MADE SURE WE GET THE BEST OUT OF WHAT WE WANT. HE ALSO MADE ALL DETAILS SUCH AS PAYMENT PLANS ETC VERY SIMPLE TO UNDERSTAND. IF ME AND MY PARTNER HAD DISAGREED ON SOMETHING, ANGELO WOULD SUGGEST A COMPROMISE WITH HIS PRODUCT KNOWLEDGE AND UNDERSTANDING OF CUSTOMER NEEDS. WE MADE OUR DECISION AND ONLY PAYMENT WAS LEFT TO DISCUSS. THIS WAS SORTED OUT ON MY 3rd VISIT ON MY OWN. WE OPTED TO PAY IT OVER 30 MONTHS FOLLOWING A DEPOSIT. I WOULD HAPPILY SUGGEST ANYONE TO SPEAK TO ANGELO IF THEY GO THAT STORE. HE HONESTLY GAVE ME THE BEST FACE TO FACE CUSTOMER SERVICE EVER :D

The staff were friendly and informative without being intrusive and gave me plenty of time to decide for myself

Sales person Angelo spent time explaining each product to us, he took into account our needs and showed us the product related to that information. He would then leave to allow us time to look over the product so we did not feel pressured into a sale. We were made to feel welcome but without heavy sales pressure from any member of staff which ensured that we did make our purchase.

Jason was very patient with us even tho our children were playing around. He took time to play with them as we discussed the bed.

The sales people were really helpful, they spent time with us give us quotes on other items and even opened the shop early for us, as we were there at 9.30 and it doesn't pen until 10 o clock.

I had been in a couple of days before making the purchase and had been looking at an item on sale, unfortunatly i didnt make the purchase on the day and when i came back the item was no longer on sale but the man who served me was very kind to help me out so it made up for the price difference. He was very attentive and helpful, explained everything to me.

Felt welcome soon as walked into store got all the information about the bed I was purchasing Was happy with the staff approach didn't seem to pushy for me to make my purchase let me roam at my own time until i approached a member of staff also they offered me a hot drink and sorted the delivery best way possible around me as my girlfriend is pregnant and is dew the time the bed should arrive