Dreams - Wolverhampton

Served by Slim. He was friendly, extremely helpful, made me feel like he had all the time in the world to assist me. Explained the difference in mattresses to me and recommended a couple that matched my needs for me to choose from. I felt comfortable and at ease and feel that the purchase I made is perfect for me, regardless of cost. Nice guy I went back to this store as 9.5 years ago I was served there by Sharon. I was in a very difficult position at the time. Basically, I was a complete mess. Sharon served me with compassion, patience and understanding. I was in the middle of a divorce, setting up a new home and completely incapable of stringing a sentence together let alone buy a bed. I left with complete beds for both myself and my daughter, both of which I have only just replaced so Sharon did her job well. Not only that but on a personal level, the kindness that lady showed me is still clear in my mind today. I can recall our conversation almost word for word but to make it even more remarkable when I visited yesterday, she remembered me! 10 years later. That goes above and beyond customer service. You have a customer for life in me as long as you have staff like that

Got everything I needed and plenty of options

Sharon at the Bentley Bridge Store was extremely helpful and asked questions regarding what we were looking for. She had excellent product knowledge and it was the best customer service I have experienced in years.

The store assistance extremely helpful .

Jason told us everything we needed to know without making us feeling bullied into a decision

Happy with the great customer service that was provided by Slim and Sanj during my visit to the store. Their Knowledge of beds really helped us find the right bed frame and mattress.

Assistant (Evangelos) listened patiently to our needs before showing us every appropriate bed in the store, he then gave us time to think before returning and answering any further questions we had. The service we received from Evangelos was exemplary and being a very pleasant guy as well as informed he made our visit more than enjoyable. Thank you.

The staff member - Angelo - went above and beyond to help us.

We were met in the store by Evengelos, who asked us if we wanted tea or coffee, while looking around the store, this was very welcome. He asked us what we were looking for, and within no time at all, he found us exactly what we wanted. His knowledge is exceptional, and not in the least pushy, unlike many sales people. He couldn't have been more helpful, and would certainly seek him out , if we ever wish to purchase any other item.

Sanj was very friendly and very helpful.. Was able to order to most convenient day.. Really happy with the bed