Dreams - Wolverhampton

I went into bentley park bridge retail park to buy a mattress,the person who advised me couldn't have been nicer,his name was slim,he wasn't at all pushy and i now have a mattress that i amvery pleased with,the delivery men arrived when thay said they would so i didnt have to stay in all day,greg and damien were smashing,thank you

Good explanation of different mattress types

The sales assistant was very friendly and very knowledgeable.

Knowledge and approach of assistant

The staff member was very helpful and informative, the type of item I was looking for was in stock and I was able to test it out first, it was slightly more expensive than I had intended spending but I had decided it's time for a quality item for once.

Sharon and Slim were both wonderful during the entire purchase. There was another guy whose name I cant remember who was equally lovely. Sharon really took the time to talk through the best option for me and her patience whilst I kept changing my mind was a welcome change. I am a returning customer to Dreams as I previously purchased in Stoke. Some items were out of stock and I returned a few weeks later to pick them up, Sharon greeted me with a hug and made me feel like a returning friend. Amazing customer service and I would highly recommend this store to my friends. Sharon worked really hard to get the bed and accessories to within my budget and whilst I would've preferred to pay less (wouldn't anyone!) I feel that I have purchased the correct bed for me and at the best price possible. Sharon and Slim if you get to read this - Thanks for making me feel so comfortable and relaxed when you know the traumas and tribulations I had endured....from the bottom of my heart thank you. Lovely people, great service and looking forward to the fresh start and a good nights sleep x

I wasn't sure exactly what I wanted so needed to browse a bit. I was approached in a friendly manner when I arrived at the store to see if I needed help and, without being pushy, they told me they were there if I needed to ask anything. After browsing, I asked for help and Angelo came to my assistance straight away. He was very knowledgeable and extremely helpful - not to mention patient as I changed my mind a few times! It was nice to be left to look around without being 'pounced on' for the hard sell and I appreciated that. The delivery dates were somewhat further away than I had hoped but ultimately it wasn't a problem. Very good atmosphere in the store - staff really friendly.

From the moment we walked into the store we felt comfortable. No hard sales and that's what we like.

Sharon had excellent product knowledge

Having just left another Bedding supplier and received very poor service, in fact I walked out in discussed. I arrived at Dreams some 15minutes later, not in a very good mood. I was greeted by an assistant by the name of JAG. He presented himself very well. Due to his interaction with us we were able to identify the product required very quickly. He spent the next 15 mins going through the product with us and was ready to answer any questions asked of him, all the time being very pleasant and polite. I cannot fault your service and will be using you again in the future. Thank you JAG for your service you were excellent.