Dreams - Wolverhampton

Sales assistant was very knowledgable on my first visit and when I returned to purchase the product she remembered me and we had her full attention. Ordering and paying process was straight forward

We were really pleased with our experience. The Dreams colleague Jag was brilliant. He gave us advice on what would suit us after we gave him the info on the sort of bed that we were looking for. We were offered tea/coffee, tried a few different beds/pillows. He showed us one which was in the sale at a great price plus we had a lovely headboard to go with it (again in the sale at a great price). Jag even threw in a few extra pillows at no extra cost. All in all I was extremely pleased with the level of service I received and would recommend to anyone looking for a bed to give Dreams a look before going anywhere else. Thanks Jag.

After a greeting and an explanation of the layout and products on display, Angelo quickly realised what we were looking for and guided us around the showroom pointing out the various features we had explained were of interest to us. The prices for our chosen options were quickly obtained to enable us to make a final decision. The order was speedily compiled with a full explanation of other services such as the 10 year guarantee with free mattress protector and the disposal service.

We couldn't see the bed we'd seen online in the Bentley Bridge store. Knowing he might lose a sale, "Slim" gave me directions to another store where we could see the bed "in person". With such great consideration for the customer we decided to return to the Bentley Bridge store to order the bed

despite changing our minds several times about what we wanted we were treated with understanding and patience throughout

The sales staff member was very friendly, and approached and acknowledged me when I entered the store.

We were approached by the colleague (Jag) when we first entered. He asked if we needed help and we said we were just browsing. He retired and gave us the space to look at things in our own time and way; there was no overt hassling to try to sell us items. We then approached him and asked for more information about a bed. This Jag was able to give to us in a precise and knowledgeable way. He outlined the alternatives and options but never tried to foist any extra expense on us. He explained all the charges on the bill for the bed frame that we purchased. Overall, it left my wife and I with a very favourable impression of the store and of Jag as a Sales Assistant.

The help we received from the sales personnel was first class (ie he new the product and left us to browse) The delivery was as arranged, they also took the item upstairs which for me was a great help.

We didn't feel pressurised by the staff as we entered the store. We were given time to browse before being approached by staff. The staff were extremely polite, knowledgeable and helpful-even offered us a free drink and didn't bat an eyelid when the kids started to test the beds out too! Slim, the store manager, dealt with our purchase. What a credit to the company. Thank you Dreams

Very helpful bloke, no pressure to buy and an overall good experience. I bought a mattress, would definately buy from you again and would definately recommend you.