Dreams - Wolverhampton

Quick and easy to get what I wanted

A none pressurised manner Sales guy introduced himself and left us view the items, but maintained alertness if we required any assistance.

Prices were highly competitive and service was excellent

when we entered dreams bentley bridge we were greated by a member of staff named jag, he was friendly, polite, patient and made our shopping experience easy. he asked what we were looking for and gave us all the information we needed. this was one of the best customer service experiences i have ever received in any store ive ever been in, we will return to this store every time we need anything for our bed purely because of the service we received from this individual

I just felt everything seemed to me to be expensive

Can’t explain.

I required a KS mattress for a spare bed. I enquired about the combined sprung/memory foam mattresses, as I had seen some advertised. Dreams had a good choice, and I purchased one. However, it seemed a little expensive compared to others I'd seen. The 'free' gifts, and the attention and assistance I received from all of the staff, from the sales lady, to the assistance taking it to the car, did somewhat make up for the higher price, but that is the reason I was not highly satisfied.

No issues with service in store and placing order However charge of removing the existing bed for customer and putting the new bed together was atrocious ! It would have added £70 to final cost and we paid delivery charge Also delivery messages were good on delivery on phone but then did try guy rang to say he would be earlier as they’d had cancellations ! So I had to tell them sorry they’d have to wait as it was inconvenient This was adhered to though

I wish he would of explained pricing to me abot more thoroughly as I didn't realise my mattress was 2200 pound. If I'd of been told I may of thought about a cheaper one but overall I'm super excited..

Over all satisfying job