Dreams - Tottenham Court Road

Great selection of beds, staff were really friendly and gave us lots of options to choose from. The beds we decided on were perfect for what we were looking for and the lady who served us - Mimi was very friendly, patient and helpful. Overall a 5 star experience!!

Answered all questions and spent time with us.

it seemed very easy to sort out, the beds I wanted to try were in store, so made it easy to buy

The man who served me “nesti” was amazing, he spent a lot of time with me and my mother and helped us to choose a bed along with assisting to find a good priced mattress online as there were none in store that we liked, he was extremely knowledgeable and he made us feel very safe with his reccomedations and all that he spoke about, the store was clean and the staff were polite but the assistance that he gave was fantastic, I feel that he contributed to us makeing a purchase as we went to various stores on the same road, bensons bed and DFS and we were browsing but he was good at engaging us and showing us options , overall I’m very happy with his assistance from him in the store and it was evident that customer satisfaction was his main priority and he delivered on that

I was impressed with the range and quality of the products on sale. I also phoned before I went to the store and the staff were very helpful so I knew that the mattress I wanted was in stock. Nesti who placed the order was very knowledgable about the bed and had visited the farm where it was made. He’d obviously worked for Dreams for many years and was a happy employee.

When both myself and my husband entered the Dreams showroom we were attended to immediately. The Assistant Mr. Narvinder was very helpful and first made it a point to understand our needs, then recommended products, made us try them and though we took our time trying the different mattresses he was in no hurry, we compared the feel of each mattress and finally we made an informed decision that both myself and my husband have been very happy with.

The store itself was very clean & well laid out. There could have been more staff available however we were seen to quickly & the staff member (Narvinder) was very helpful and professional, I couldn't fault him. We were made to feel very welcome & accommodated with tea & coffee on offer.

There was a lot of choice. Staff explained items to me. They told me of the services available.

The person who attended to me took time to get to know my preferences and made recoomnneded options to me. This allowed me to choose wisely. Thanks

The assistant was very knowledgeable about the beds and mattresses and was able to advise me appropriately. In effect it meant that I could be in and out of the store as quick as possible.