Dreams - Tottenham Court Road

I visited this dreams store and the the people who work there are very friendly. The lady who help me choose the things I wanted was very helpful and understood what we need. She gave us pillows when trying the beds and offered us drinks. She was very polite and friendly!

Attentive and polite store staff. Showed me a selection of products to try and suit my needs. Willingingness to price match. Received good price match. Excellent in terms of delivery waiting time. Flexible choice of delivery dates. Had mattress available in warehouse. Did not have to wait weeks and weeks for mattress unlike other companies. Appreciated letting me know on delivery day roughly what time they will arrive. This meant I did not have sit around all day. Polite and efficient delivery staff. Did not experience, excuses, stories, unnecessary chatter and sales talk at any point. Interested in what aftersales care will be like. For example, the Tempur mattress cover has such a strong chemical stench. It's making me wheeze. Hope to be able to change it without hassle. Order number 011A015361.

We were served by Chris and Maria and - hand on heart - they were amazing! On entering the store we were met by Chris who was so cheery and positive it was infectious. Then he continued to gain our approval by listening to exactly what we wanted and offering us solutions. Another positive: we gave a price point which he stuck to. Then we - independently - decided to go for a more expensive mattress and he continued taking the time and giving us sound advice (even though it was kind of back to the drawing board for him!). When it came to buying the bed and mattress, Maria and Chris were fast, helpful, considerate and knowledgeable. All in all a top experience. Plus we got tea and coffee! We left feeling excited and happy - and cant wait for our new bed and mattress to arrive!

Nav was an excellent colleague. He very quickly approached us and asked what we were looking for. He looked up past history of purchases so we knew the size of our old mattress and the make. He was very knowledgeable about the products - understood our budget and needs and recommended products that were relevant and affordable.

We were severed by vishal who was very helpful, patient friendly and very knowledgeable. There were plenty of beds to view & the store was very clean. I was even made a cup of coffee very satisfied with the service. And chose the delivery which I wanted.

I always buy my beds from Dreams , Tottenham Court Road as the staff consistently are knowledgeable, friendly and accomadating. There is usually a good selection of beds and prices. I had originally ordered a much cheaper bed from Wa y fair and the ordered kept being delayed and after about 3 months was informed that it had been discontinued. I know the quality of the Dreams beds as I have arental property in France and had the beds shipped from the UK. In this transaction the colleague was brilliant at facilitating the delivery to the shipping company of the 4 beds. Your delivery time is also quick. Despite looking at other companies, such as John Lewis I always end up purchasing from Dreams.

The sell assistant was very polite and give us a good advise

The gentleman who served me gave outstanding customer service; he was friendly, professional and efficient. If there is a way of feeding this back to him, please do. It was the best customer service I have ever had from any company.

as I enterEd I was welcomed with a smile and a hello and was also offered tea or coffee. the gentleman who was showing me round and took my order was very helpful

Rajina was very professional and knew exactly what I needed. The process was quick and efficient. She was friendly and knowledgeable with her service being exeptional. They offered me a hot drink and made me feel very welcome ! 10/10