Dreams - Tottenham Court Road

In general both of us are happy with the shopping experience.

We were helped by Bea who was extremely welcoming and knowledgeable. She gave us plenty of time and assisted us greatly even though the store was busy and she was having to assist others at the same time. The computer system had an issue which meant that the order took a long time to complete, but Bea handled this very professionally and was really good about everything.

Dinesh, the Dreams Store member, was extremely helpful, friendly and understanding. Very good knowledge of the products and what would be best for us.

The fitting device/simulator was a highlight, making the whole experience a lot easier given I had not bought a mattress in a really long time. That made it easier to know what to look for.

Very helpful sales staff. Store was kept clean and sanitised

Our assistant at Tottenham Court Road, Dinesh, was ery helpful

The sales assistant, Dinnesh, was so friendly and helpful and nothing was too much trouble. He did not make us feel rushed, did not express disappointment when we opted in the end for a cheaper mattress, offered us water [it was a hot day], relieved me of my shopping and put it somewhere safe and really went the extra mile.

Very clear understanding of what I was looking for and explained the products well.

Regina was incredible in all the explanations and assistance.

Friendly staff who took time to help me find a mattress