Dreams - Colchester

We were highly satisfied with our visit we went straight to a assistant Who help us straight away we went on the match machine-to give us a proper diagnosis on which bed was suitable for our need, when that was done he showed us which bed were suitable for us, so we picked out one of the beds which was shown to us ,very pleased with our purchase plus we got pillows the value of£100 with the purchase so very pleased thank you Dreams

Unobtrusive but intelligent assistance given when needed

I walked in, was politely greeted by the assistant who asked me what I required, I told her and within minutes I was on my way to getting my new mattress , cover and pillows. Simple quick service with a great smile and sense of humour

On my 1st visit I saw Tony who done the mattress assessment for me. I hate shopping & it was fantastic that after explaining what I wanted - 4 draw divan without castors, mattress & headboard, he was able to show me exactly what I was looking for. He was very helpful & printed quote for me as I couldn't make up my mind what colour divan & headboard I wanted & my decorator hadn't started painting my bedroom. I went back another evening to look at the colours again. This time I saw Katie who was also very friendly, helpful, patient & knowledgeable. I did not stay long as I was not feeling well. I went in last night & placed my order with Katie. She was fantastic. She recognised me from my previous visit. I later found out she had stayed well past her scheduled finishing time to serve me. All the team there are great, no pressured selling & a genuine desire to do what is best for the customer.

We went only to look but the products and service we received resulted in our purchase.

Good customer service provided by Amanda. We used the dreams system which we found accurate to our needs. Good options provided to us made it easy to order.

We always use this store as we know we are getting quality items and sound advice from friendly knowledgeable staff.

Liam the Asistant Store Manager was very helpful and had excellent product knowledge. He gave us a good choice of mattresses following on from your system recommendations. We would highly recommend Liam to friends and would certainly not hesitate to look at future purchaces with Dreams.

The sales person, Lauren, was very knowledgable and friendly and helped us to decide on the right bed for us. She explained everything clearly and in a friendly manner. She done a great job.

Efficiency knowledge courtesy Ps for the quality of the product you need to wait that I receive the wardrobe!