Dreams - Colchester

Tony R was attentive and introduced me to the sleep calibration technology. He talked me through each mattress that could have suited my needs.

The lady that helped me was quickly able to identify the mattress that we would like from the information that I provided and everyone in the store was very professional and friendly.

We had previously looked in a store next door at a matress and found one we liked but we thought we would shop around first before spending a large amount of money. Soon as we walked into Dreams we was greeted and felt very welcome, we explained we was just looking and we would call if we needed help. I found a matress just slightly cheaper than the one in the other store and asked the staff member for more information.The matress was under half the price of the other one I saw in another store. We explained why we wanted a new matress and he recommended taking out the 8 year guarantee. He explained what it covered and gave me a leaflet to take home. He told us the matress came with a free matress protector and that we could get some pillows at half price. I honestly felt like he had got the prices wrong. Oh and they had the matress rolled up in store so we could take it home the same day! We had a good full so asked if we could come back and it was no fuss. Its been 3 days since we made our purchase and we've already recommended to some friends and my parents. Thank you very much!!

The staff were very helpful and friendly, assisted in any way possible. Very happy with my purchase

Sales made us feel very comfortable give us plenty of time to look around without any pressure and was giving us advice when we asked for some help

We ordered our new bed base in store with Amanda in your Colchester Tollgate branch. Amanda gave excellent customer service and went above and beyond to ensure we had a satisfactory visit. We knew what we were coming in for and saw it straight away, she approached us and answered all questions asked. When we were seated to place our order we were offered a drink, highly appreciated given the humid weather! We were very happy with the speed and patience when ordering, she was very friendly and even offered us cakes that were made by her family. Overall our experience was perfect, Amanda was very friendly and informative. We walked out the store very happy and excited for our new bed, and spoke about the service we had experienced. We took flowers in for Amanda the following day to say thank you!

Customer service by Liam was excellent. He had good knowledge of all products available and advise he offered was very helpful to us in making or final choice. He was very friendly and professional. He gave us time to look and try products without us feeling under any pressure. Other members of staff were also very friendly.

The sales assistant was very helpful and patient. She explained things very clearly.

We visited the store with actually no idea of what sort of bed we wanted. The sales assistant Lauren guided us through the store trying out different mattresses, then choosing the base and finally the headboard. She knew the products very well and could answer all our questions.

Staff were very helpful,nothing was to much trouble. Spent time explaining everything to us. Very polite.