Dreams - Colchester

Amanda allowed us to get our bearings in store before approaching to see if we needed help, she quickly realised we needed some guidance on the choice of mattress and pointed us to the Machine, she didn't push the more expensive mattress at all, she made sure we made the choice without any pressure. Well done Amanda

Took less than 30mins to select and buy our mattress, this was because the store assistant knew how to help us, as a potential customer

From when we entered the store, we were given a warm welcome and great support with choosing a mattress. We had options shown to us within our budget and we were then left alone to make a final choice. We weren't pressured into making a decision and could spend our time deciding for ourselves. This left us feeling comfortable and we have already recommended dreams to our friends!

We have ordered a bed for our son from you before and the service from start to finish was excellent so that made us come back for our new bed. Excellent service. No sales person being to much and not pestering us at all but once we asked for help nothing was to much trouble. Then we placed our order and were offered a drink and the service was excellent and efficient

very good service, helpful staff and lots of choice

Assistant manager knew his stuff and we laid on soo many mattresses we we exhuasted

Brittany our store assistant at Stanway was very professional, outgoing and made the whole experience worthwhile and she was always willing to answer our questions...and/or if she did not know she was quick to find out.

Lady in store was very kind and helpful

Tony, the store manager at the colchester Tollgate store, was extremely helpful from start to finish. As soon as me and my partner walked in the store Tony asked us if we needed help, what we were looking for and how he could help us. From the first 30 seconds of chatting to Tony, he had already narrowed down our choices for picking the right bed and had us straight on the sleep analyser machine. From there Tony helped us pick the best mattress, pillows and frame that suited our specifications. Tony even went out of his way to bring a mattress that we wanted to try out of the store room and onto the shop floor.

Professional service Delivered by very competent member of staff High standard of knowledge of products Friendly and helpful