Dreams - Colchester

Liam,the assistant,was very well informed about the products and gave us all the information we asked for.

We did not feel under any pressure on visiting the store and were given plenty of time to make a decision without anyone breathing down our necks! Both the staff that dealt with our questions were extremely knowledgeable and helpful.

We had visited the week before and spoke with Tony how helped use decide what mattress we wanted. After looking else where we went back the following week and Tony helped us again and we also chose a mattress for our daughters bed while we where there.

Tony (V) was very welcoming on arrival & explained the the Comfort By Colour System with selecting a mattress.With this in mind he left us to browse & try out the huge selection in Store.He was helpful but didn’t put us under any pressure to make a purchase.Once we had decided to buy a mattress we were also able to set up an interest free payment plan to spread the cost.

Danielle in the Tollgate Retail Park store served us, knowledge was excellent, helped us out and ordered super quick.

When we entered the shop we were greeted by Tony and he explained the way the mattress colour system works, he then checked up on us at various intervals to see how we were getting on. When we were unsure he told us which products were similar to ones we liked and what would be most appropriate for us based on how we sleep. It made it all a lot simpler and easier for us.

PLENTY OF CHOICE, EASY TO LOCATE WHAT WE REQUIURED, NOT HASSLED BY SALES STAFF.

Tony the salesman was very respectful of my needs with good product knowledge, he was not pushy and just allowed myself and my daughter to wander,try. He then set up the tempur demonstration for us, reccommded the appropriate density of mattress and pillows, processed the order and informed me of my ability to change the mattress if necessary. The delivery date was remarkably soon and i am looking forward to the pleasure of the mattress especially as the pillows are perfect. I would like to thank Tony R for the great customer service he delivered especially as in this day and age often sales staff don’t have tony’s Ability or knowledge about the products they are sellin. All in all a very easy and pleasant visit.

Nice staff, had what we wanted on display, good price and quick delivery.

A nice smiling face to greet you ,answered every thing we asked her,very helpful ,nice mannerism, put us at ease straight away we were all laughing after a short time of meeting which unusual in this day and age thank you Danielle x