Dreams - Colchester

Assistant was very helpful

Being unsure of bed I wanted the assistant was so helpful, told me to lay on this computerised bed that tells you the firmness of mattress was good for me. I haven’t experienced that before & was amazed at the result. The assistant then let me test the beds that were suitable for me.

From entrance to exit, excellent service by Ross, understanding, patient, relaxed, just what you required when looking for a new Mattress, no pressure, attentive, just a brilliant experience. Thank you to Ross especially, and his colleagues to whom we spoke.

Very Covid secure polite helpful staff not to pushy

The sales person, Ross allowed my wife and I to choose how we selected our purchase only giving information when asked. At no point did we feel pressured to buy a specific item. The store was friendly and we had a laugh with the staff and other customers. Only sour note, we qualify for a service discount and Ross explained he could not honour this as the mattress was on promotion, however he did not offer the discount on other items we purchased. Overall a good experience and we feel we would recommend to others.

I knew what product I wanted as purchased item previously from store, however, the staff member still helped and pointed at other options available to try within the range. Gave me time and space to consider all options before making the final decision. When going through the ordering process was quick and explained all options available to me , including excellent delivery times.

Great service from Amanda and her Manager

Our assistant Tony was very polite and extremely knowledgeable of the product. Very hospitable

The assistant (Tony) was extremely helpful throughout our visit to the tollgate store. Hence this is why we bought the bed etc, he is a complete asset to the company. Just hoping we are just as satisfied with the deliver and set up of bed, fingers crossed. Just a little disappointed that your company are not able to assist with the relocation of the adjustable bed (bought from Dreams) into the other bedroom to allow the new one to be assembled

We were greeted into store by Liam who understood our search criteria and directed to us several options. We found him to be very friendly and approachable without any ‘pushy salesman’ techniques, which did contribute to us making this purchase.