Dreams - Colchester

Good product knowledge and friendliness by customer representative, Danielle Moss.

We were not pestered by sales staff but they were there available if we had any questions. Mattress was changed over to different base so we could decide what type of base we preferred. Staff were cheerful and polite.

Lovely friendly knowledgable staff

Heplfull explained everythink about products very friendly staff

The staff were helpful without being pushy. Courteous and polite, with knowledge of the products.

Good customer service

Very efficient staff, beds placed in order and colour coded to make selection easier, child friendly

Staff were attentive and very friendly. Knowledgable about the product. Willing to help but also didn't try and help too much (I.e. The right amount of availability - nothing worse than trying to shop and being bugged every minute)

Everything was easy to obtain and delivery is convenient.

We were looking for a mattress as our one was starting to give us aches and pains. We saw your adverts on TV over Christmas and thought your sale was the perfect opportunity to look. As we weren't sure what type of mattress we needed, your idea of colour coding styles is a good one. It made it much easier for us to go straight to what we needed without getting annoyed and walking out of your store. Your sales adviser, Danielle was very friendly and approachable with excellent knowledge of all products which made our decision making a lot easier. In the end we tested 4 different mattresses and found exactly the right one for us. We were so pleased with the quality of Danielle's help that we also purchased 4 Tempur pillows as well.