Dreams - Colchester

We weren't pounced on as soon as we entered the store, the salesman gave us time to try out different mattresses and time to talk alone without hassling us. Very efficient making payments.

Good customer service

I was looking for my first ever bed purchase for my new home and I'm very fussy and take ages to decide on things tony v at dreams in Colchester was very helpful and patient and helped us find a mattress that suited both mine and my partners comfort needs my partner serves in the forces and we were very pleased when we where told about the discount for military personnel I walked away purchasing my "Dream" bed and I am very happy and couldn't thank Dreams enough .

Good choice in the showroom, attentive but not intrusive staff. Nice spacious viewing area. Excellent advice regarding the bed frame and upgrade to a sprung base rather than the slats. I was able to try and take my time with making the decisions on which to buy. Good service regarding the putting together of the bed in situ. Insurance explained in detail. I haven't received the bed yet and so far that would be my only gripe - having to wait 4 weeks for the delivery.

I was very impressed by all the help I had each time I visited the store. I went back on three different occassions as I couldn't make my mind up, & each time I was helped by three different assistants. I would have perhaps liked a bit more of a price reduction on my final purchase as I did purchase two beds & two headboards totalling just under £1460.00, but all I got was a reduction of just under £60. That is my only disapointment.

The Guy dealt with us was very knowledgeable and gave us lots of good advice on what type of mattress we should choose. He also did not rush us and listened to our needs.

Tony V went out of his way to help us with our purchase. Offering us solutions with his knowledge of the products available and advice. Pleasurable experience . Also witnessed him offering same level of customer service to a different customer. This was our second purchase from Dreams and we will continue to shop there.

Danielle offered her help but wasn't in the least pushy. She answered all our questions, understood exactly what we were looking for and led us to it. We were delighted with the bed she helped us choose and, though we normally don't take out insurance, we did because it seemed relatively cheap and included an excellent and much needed mattress cover. All in all it was a very pleasant shopping experience.

Very friendly and helpful and made us feel welcome. No pressurised selling technique and very knowledgeable sales lady who made us drinks and gave lots of helpful information.

Your sales person was extremely knowledgable and efficient.