Dreams - Colchester

The sales staff were helpful but not pushy which usually makes me and my wife exit the shop without making a purchase. They were there when we wanted help which ended in us making a purchase and leaving happy.

The sales assistant, Danielle, was friendly, greeted us with a smile, and was knowledgeable about the store’s products. She listened carefully to our needs and requirements and gave us advice accordingly. The store manager, Tony, was helpful and polite, and both members of staff were courteous. Our order was placed efficiently and it was a refreshing change to receive such great customer service.

Helpful and friendly staff. Danielle and Tony were easy to talk to and were as helpful as possible. I always buy from dreams because it's always stress free!

Sales assistant listened and responded totally in keeping with what we needed

All the staff were very friendly and helpful and the atmosphere was relaxed We previously visited other stores and the sales team were pushing too hard for a sale. We were given good advice and time to make a decision and I was pleasantly surprised at the lead time. Thanks Tony at Tolgate Colchester Dreams store for your help . I wouldn't bother going anywhere else in the future. thanks also to the girls for friendly attitude which goes a long way

helpful service, good price

The Staff( Danielle) was superb and helped me decide by listening to me, they are working under great strain with the works in car park at Tollgate Colchester and were still smiling and friendly. I always shop at Dreams as the great seller although it costs me is the removal of the old mattress, also hope the delivery men are as helpful, the have been in the past so fingers crossed for next Thursday. Thanks you Dreams

My husband and I weren't left to wander around for long, an assistant stepped forward quickly to aid us. She was very patient and understanding while we cluelessly wondered at what we would want. She had much knowledge and was friendly and welcoming the whole time.

The assistance was quick and helpful in finding the right bed for us. It only took about 30 mins from entering the store to leaving. We bought everything for our new bed the only thing I felt the store lacked was bed linen there wasn't a large selection this is my only negative it isn't a massive problem but it would have been nice to purchase everything in one go!

Well presented store not pressured into a sale very accommodating with our children as they needed the toilet halfway through sale let them use staff toilet.