Dreams - Colchester

Sales person was excellent at explaining the differences with the mattreses and narrowing down which ones we should look at within our price range. I was offered a drink which was much appreciated. And u was also shopping with a very excited two year old and another member of staff was excellent at helping me keep them entertained! Speed of putting our purchase through was excellent. And insurance and delivery costs explained well.

The team at Colchester, Tollgate were excellent. They were very helpful and knowledgeable. They spent time with us listening to our needs and requirements. Would recommend the company and store.

Tony, the genetleman who helped us find a mattress, was extremely knowledgable in regards to the different mattress types that may suit our needs and was also very understanding of our preferences. He spent time explaining the different types of mattresses that were sold in store as we did not have a clue and also was very patient as we pondered over which one we preferred. He also helped us find the best price so that we could find something within our budget. Very good shopping experience.

The staff member was extremely helpful. Took time to listen to what we required and showed as varying prices of mattresses that met out requirements. We did not feel rushed in making our decision and was even offered refreshments. Credit arrangement was quick and easy and speed of delivery and the arrangements for contact very efficient.

When I entered the store I was allowed to walk freely for a short time and when I was approached by the store manager I did not feel under any pressure to make a purchase and in fact I was simply browsing. I had stopped to view some bedroom furniture on offer and the manager was very helpful when explaining the quality of the product whilst pointing out the excellent value I would receive if I purchased. The manager went further than I expected offering a further discount and allowing me to leave the store to think over the offer. The reason I returned to purchase was due to the honesty and generosity of the the manager and I left the store feeling I had made a quality purchase both in the product the price and the service of all the staff. I will be returning to make a further purchase of a bed as the whilst the manger had spent time selling me the furniture he was very patient taking the time to show me the range of beds discussing the variety, quality and value in each product. A very pleasant experience, thank you.

Because of the knowledgeable and helpfulness of the assistant and the cleanliness of the store.

Assistance was immediately available but not pushy, I was given information as I required it also shown alternatives that I might not have been aware of

Rachel was excellent and has a vast knowledge of the products and was only too pleased to assist. High praises

Method of displaying the various grades of mattress (viz colour coding)

The staff were very friendly and helpful and made the shopping experience enjoyable