Dreams - Fareham

Would of preferred a quicker delivery than the one that was offered, think that you pay for an all in service instead of getting to order then piling on the extras

Tool for creating specific type of mattress for us did not work. Felt sometimes that the assistant just wanted to sell us the most expensive matresses

the experience was perfect but as always in life there is always room for improvement and a little extra goes a long way

Highly satisfied has little meaning..we were satisfied!

No reason

The service from your staff was fantastic - I don't think they could have done more to help. However, we came at a time when there wasn't a sale or large promotions to be had, and I felt that the staff's hands were somewhat tied in terms of what they could do to get us a decent price. It's annoying that it feels like you have to wait until a promotion to get the best value. They did us a bit of a deal (10%), but it doesn't cast a good light on Dreams that this random variability will land up irritating customers; prices that are permanently at a fair level would seem a better long term model, whilst still being enticing relative to the competition.

It’s such a shame as the ladies at the store are wonderul. However Simon was awful and rude on our first visit he had no interest in what we were looking for so we actually purchased our main bed from benson for beds as we got the one where the tv comes out of the bottom. We went back to purchase our second bedroom bed and the ladies were amazing and made such a difference. However when we went back to purchase the bed there’s Simon with a face on and grumpy. That store is lucky to have the ladies work there as I can imagine Simon doesn’t make many sales with that attitude.

Somewhat confusing seeing total price i.e. Pricing had with and without bed frame, mattress and head board but the merchandising was inconsistent ..

The store looked a bit run down and could do with a revamp. I was also not impressed with the fact I had to pay a £10 charge for a Saturday delivery

Item out of stock in your warehouse so have to wait for supplier to deliver.