Dreams - Fareham

The customer service was good but not exceptional.

I just didn't realise how much beds cost it's been a whole since I bought myself one

There was no singles on display to see. Appart from that I was satisfied I've not yet recived the product delivery so am unable to say about the value for money ect. I was informed that it would take longer to deliver if I chose a diffirent coulor to the beigh double one on display.

Only reason is that I was swarmed upon by numerous members of staff upon my entrance to the store - all clearly trying to make a sale. I prefer a more hands off approach - let me have a wander and then ask questions if I have any. Must have been approached by 3 members of staff in less than 100m.

Had to wait a while for someone to be available to ask questions , christmas cover staff showed me area to look but didn't have knowledge of products

I believe there is always room for improvement. Top marks could mean they feel they no longer need to try.

I was vary happey but was hoping to have had the option to have picked up the mattress same day or had a slightly quicker standard delivery but i was happy overall.

Highly satisfied is a rating which we all strive to achieve. There is always room for improvement.

The visit was excellent up until the failure of the I.T. system which meant a further 15+ minutes was spent attempting to pay for the product due to problems with the I.T. system.

Found pricing difficult to understand, i.e. bed with 1600 pocket springs was more expensive to start with than the same bed with 2000 pocket springs. The advisor didnt know the reason for this and couldnt give an answer.