Dreams - Fareham

I was highly satisfied with the assistant who dealt with us however the Manager failed to greet me and when I said, "Good Morning" he mumbled a reply. I couldn't help noticing his customer service was without a smile, he was talking on the phone, using the speaker, right next to ourselves and when asked a question , nodded; did not even look at his colleague. I was very grateful not to be served by him and wanted to suggest training in Customer Services or perhaps he just wasn't happy. It is important when dealing with the public that you converse and smile. Thank you for the highly commendable assistance given by Julie.

Too much time spent chatting to other customers whilst dealing with me

I was more than happy with my experience

The first assistant told us that a certain mattress was the firmest u did witch to felt very soft untill the sales person we used showed us a timer mattress which was lucky because we were about to go elsewhere

Initial sales rep seemed unsure about our requests and where to find them in the store. Other sales rep was knowledgeable, understood our needs and most helpful. The initial sales rep then took our order but,not to our liking tried to sell add on insurance too aggressively. Would have been a better experience to have been dealt with throughout by the more experienced member of staff.

I had to approach sales assistance for help - whilst I appreciate not having a hard sell I was left alone to look at products and had to go to desk for info. When I asked about best mattress for keeping cool I was advised to look at sprung mattress - but found myself the Therapur Mattress which I asked about and told that yes these are good too!! Felt that although sales assistant was pleasant she did not give me any helpful advice to which mattress was best for me.

I was satisfied with the experience overall, and the member of staff (Simon) was very considerate and helpful without being pushy, like some salesmen can be.

We went to dreams to find a mattress for our toddlers we saw the sign for 20% OFF mattress only to find this was only on silent night range. This could have been made clearer I think, either way we hot a reasonably priced mattress and got the 5 year cover as well

My first time to the store and had nothing to compare my visit with.

The amount of time for delivery