Dreams - Fareham

When we went in, we didn't actually have any intention of buying a bed from Dreams. We went to see the difference between a firm mattress and an extra firm mattress - we were then just going to buy a cheaper one online. But, when we went in we were met by Ed in the Fareham store and he could not have done more to help us. He explained the current procedures due to COVID and he also suggested we did Sleepmatch which was great. He then spent loads of time talking us through the options and helping us refine which mattress was right for us. His knowledge of the products was second to none and he really listened to what we were saying. In the end, we decided to go ahead and buy the mattress, bed frame and headboard. I went back a while later to place the other and again, Ed couldn't have done more to help. Honestly, I usually hate people trying to sell me things in shops, but Ed gave us the space to look and decide for ourselves without being too pushy. He is absolutely the only reason we placed an order with the store and I'm really glad we did - otherwise we would have gone back home, bought something cheap online and been really unhappy! Thank you, Ed!!!

When we went in, we didn't actually have any intention of buying a bed from Dreams. We went to see the difference between a firm mattress and an extra firm mattress - we were then just going to buy a cheaper one online. But, when we went in we were met by Ed in the Fareham store and he could not have done more to help us. He explained the current procedures due to COVID and he also suggested we did Sleepmatch which was great. He then spent loads of time talking us through the options and helping us refine which mattress was right for us. His knowledge of the products was second to none and he really listened to what we were saying. In the end, we decided to go ahead and buy the mattress, bed frame and headboard. I went back a while later to place the other and again, Ed couldn't have done more to help. Honestly, I usually hate people trying to sell me things in shops, but Ed gave us the space to look and decide for ourselves without being too pushy. He is absolutely the only reason we placed an order with the store and I'm really glad we did - otherwise we would have gone back home, bought something cheap online and been really unhappy! Thank you, Ed!!!

Good customer care, told us about a few products & then left us to try-not pushy

Good customer care, told us about a few products & then left us to try-not pushy

Good customer care, told us about a few products & then left us to try-not pushy

Good customer care, told us about a few products & then left us to try-not pushy

Friendly customer service Staff member listened to my needs and allowed me to trial various products Knowledgeable staff

Friendly customer service Staff member listened to my needs and allowed me to trial various products Knowledgeable staff

Friendly customer service Staff member listened to my needs and allowed me to trial various products Knowledgeable staff

Friendly customer service Staff member listened to my needs and allowed me to trial various products Knowledgeable staff