Dreams - Erdington

2916 ratings
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Location

Ravenside Retail Park, Kingsbury Road,
Erdington, EN B24 9QB

Anonymous

By Anonymous | 4/13/2018

My partner and myself have been through a couple of beds and we were looking for a good one to really help us sleep as we’ve been restless for months. The ladies Donna and Lynn were so lovely and really helped us out. We’ve struggled so much for months and we finally took the plunge to spend on a dreams bed and we’re so happy we did. They gave us tea and water and really treated us so well. Between me working full time and a full time student and my partner off his feet due to an injury, the whole process was so lovely and I can’t thank the ladies enough. I can’t wait to sleep on a propper bed and get a good nights rest.

Anonymous

By Anonymous | 4/10/2018

Extremely polite & helpful assistants. Knew the products well & very efficient.

Anonymous

By Anonymous | 4/10/2018

I first purchased a bed frame Oct/Nov 2017. Due to problems unforseen circumstances, I unfortunately had to delay delivery twiice. Staff were most accommodating in changing the delivery date each time. I recentley purchased a matteress, again staff assistance was superb when explaining the makeup of the type of mattress I was looking for.

Anonymous

By Anonymous | 4/8/2018

We had already looked at a number of shops and mattresses and been giving contradictory or misleading details. Donna was able to spend some time explaining the construction of the beds and encouraged us to try them out for comfort and explained your returns policy. We bought our previous mattress from Dreams in 2007 and have been very pleased with it.

Anonymous

By Anonymous | 4/7/2018

As arthritis sufferer was very wary as to what would be offered as best option. However, Donna was very confident and supportive in her suggestions. There was certainly no pressure on time taken and ample opportunities were offered to retry and make comparisons between mattresses. Welcome cup of tea allowed even more time to consider suitability of various mattresses we were trying. Expertise and knowledge were evident as was an understanding of difficulties encountered with arthritis. Unsolicited personal recommendations from experience of other staff was also reassuring.

Anonymous

By Anonymous | 4/7/2018

I WAS HIGHLY SATISFIED AS THE LADY WHO SERVED ME HAD GREAT PRODUCT KNOWLEDGE AND EXPLAINED THINGS IN DETAIL.CAN'T REMEMBER HER NAME AS MY MRS HAS ALL RECEIPTS.BUT SHE WAS MIDDLE AGED I'D SAY WITH BLONDE CURLYISH HAIR.SHE WAS ALSO PATIENT AS I WAS FUSSY

Anonymous

By Anonymous | 4/6/2018

Smiled when he approached and engaged in friendly conversation. He listened to my requirements and his professional guidance was valuable in my choice. His advice and information gave me confidence to part with my savings!

Anonymous

By Anonymous | 4/4/2018

Friendly and over bearing sales staff.

Anonymous

By Anonymous | 4/4/2018

Customer service rep was excellent and and had a high knowledge of the product in the store.

Anonymous

By Anonymous | 4/3/2018

My partner and I were really happy with the service Donna gave us whilst in store. We weren’t sure of our budget or which type of mattress we wanted, as we both have back problems. Donna listened to our needs and guided us through the different types of mattresses, we didn’t feel pressured into buying Donna gave us space when we needed it. Overall we were really happy with our experience in store and are really looking forward to our new mattress being delivered.