Dreams - Erdington

Hi, I was over the moon at the professionalism and friendly way I was approached and assisted. My pet hate, is pushy sales people and I will walk away from this type of pressure even if I am interested in a product. I was helped by Tracey the Assistant Manager and she was fantastic. I thought I would not be able to have all the things I needed in a bed but Tracey talked me through everything and was able to deliver all my requirements. She was not pushy but gave me guidance for the right product for me and my specific back needs. I did end up with an expensive divan and a mattress that suited my needs. Tracey took her time as I need things explaining slowly to absorb. It did not seem like I was in the store very long as Tracey directed me to what I needed but I did test a few mattress's and did the bed test. I had already purchased previously a single bed and mattress from Dreams which I have been using temporary and that mattress had suited me so I decided to purchase it in the double bed that I will be using. Very pleasant experience with the safety measures being used and all the staff at Erdington were pleasant too. You need to keep staff like this as long as you can.

Claire was friendly and helpful

Claire was friendly and helpful

Claire was friendly and helpful

Claire was friendly and helpful

Really good customer service

Our sales person Donna was very knowledgeable and friendly and was to be honest the only reason we made a purchase on Saturday. We had only come to the store to look.

The service and selection were surprisingly good. Seemed like a really happy team in the store.

The whole experience was excellent, Tracy the salesperson was knowledgable, helpful and friendly.

The whole experience was excellent, Tracy the salesperson was knowledgable, helpful and friendly.