Dreams - Brierley Hill

Daniela took TIME to ensure every detail was clearly explained

Staff were very friendly and easy to talk to. They were very helpful especially abs who kept our children entertained while we sorted out our finance :) thank u

After our first visit we was more than happy to return to this store and buy our first bed. I was also delighted to discover you accepted forces discount.

As soon as we walked into the Dreams store in Brierley Hill we received a friendly welcome and didn't feel pressured to purchase anything there and then. We weren't sure on the different types of mattresses and which one would be more suited to a re-occurring back problem. Each type of mattress was explained to us and we were advised to try a number of them. The staff was really friendly and not pushy sales people at all. In particular I would like to mention that Abdulla Muflahi who served us was really professional and really helpful. He is a very jovial individual and didn't pressure us and gave us our space and time to make a decision on which bed frame and mattress we wanted. He pointed out pros and cons and this helped us make our decision. In summary due to the customer service we received from 'Abs' at the Brierley Hill, Dudley Road store this store will be our first point of call or will pass our positive feedback onto our friends and family.

From the moment me and my partner entered the store, the welcoming was genuine, polite, and warming. The service was fantastic, and Diane was very helpful,letting us look, try different mattresses and explaining in great detail the differences between mattresses, Diane was not pushy,was very pleasant chatting and with the manager and we felt very relaxed and pleased with our visit to the store.

Assistant explained difference between products and allowed us to view at our own pace - excellent balance of attentiveness and discretion. There was an example of each of the type of mattress that we wished to view/test.

i thought buying a bed would be hassle but we were pleasantely surprised the name of the guy who helped us choose a mattress was ABS at brierley hill branch this guy is a credit to this company. Good attitued and helpful by showing us what bed was best as we are on a budget as getting married in july

I found that the product would be delivered free if ordered online i.e internet, however if purchased instore there is a charge of £39 for delivery, I discovered that a lot of people are trying beds instore then leaving to purchase online.This seems totaly unfair to the sales staff and customer who takes the time to visit the store. Most people wish to try a physical test on a mattress before purchasing. Frustrating and unfair to your sales staff who do the work only to lose sales by customers who leave to purchase via internet. The manager and sales assistant were very helpful.

I purchased the goods I was after and more for a good price so I was left leaving the store a happy man!

After visiting numerous bed shops today dreams was by far the best for customer service which is why we decided to make our purchase. The sales assistant Jenny was friendly, helpful and didn't pressure us at all. When we decided to make our purchase she was exceptional, along with the store manager , who was also outstandig, they helped us to work out which payment method would suit us best.