Dreams - Brierley Hill

1. The extra charge of £39.00p each for removing the existing mattress and delivering the new mattress. I would have thought one sum of £39 would have been sufficient for both services. Although the member of staff quoted a reduction of one of the sums mentioned. Perhaps every customer is quoted the same charges. I would think the disposal price should be kept as low as possible in order to stop certain individuals from dumping their old beds in public places. 2. Although the 'sale' was due to end on the day of my purchase there was nothing on display that indicated to me that the amount of my purchase was the sale/discounted price or the original price.

The actual products I wanted was out off stock

Had to return to the store because angle brackets and bolts and nuts missing from bed

Could quite easily have ticked 'Highly Satisfied` but chose to just vary the answers. We have today received our new mattress, delivered exactly to notified time and having removed the old one, the delivery men took it away, and we now look forward to our first time use later tonight.

Was impressed how willing the staff were to meet my needs and go out of their way to source the product I wanted

Price could have been cheaper. Ceiling was a bit off putting!

IT COST MORE THAN I THOUGHT IT WOULD

I was highly satisfied with the staff and the assistance I received. It was extremely good, both members of staff, mainly Dee. She was very helpful without being pushy and her knowledge of the products was excellent. I have not put 'highly satisfied with the quality' on this survey as I am only just beginning to use my pillow, duvet etc, so hopefully they will prove of very good quality too. Some of the things were in the sale so I was very satisfied with the price paid.

I could probably have got the bed cheaper elsewhere, and when it was delivered I'm pretty sure I got the model that was on display, rather than a brand new one.

I would like more choice