Dreams - Cwmbran

Sales representative certainly knew his mattress types

I think it is difficult to rate overall Highly Satisfied without receiving the product yet to see if it is worth the price for example, but the service in store was Highly Satisfied

I feel the assistance of the sales staff were too quick to approach us. A few more minutes would have been ideal.

I initially came in looking for a Divan bed and base. The sales assistant 'Lynne' was very helpful and looked at lots of beds with me. Unfortunately, the ones I liked were either way over priced (£299 and up for a headboard!) or they were 'special' and so delivery would take up to 3 - 4 weeks! This is not what you are looking for when making a large purchase such as a bed. Delivery needs to be more prompt. Lynne showed me some frames and found one with a 5 day delivery date which was much more appealing.

No stock available to take away or collect from store.

no particular reason

I was very satisfied but not highly satisfied. We have not received the product yet although we are receiving it a lot quicker than I had thought. Have had previous issues within store and due to high turnaround of staff am not happy to complete survey any higher at present.

Took too long to find an assistant

Plenty of choice

Very friendly staff and ver professional