Dreams - Bury St Edmunds

From the moment we entered we were given excellent customer service from Nathan at the bury st edmunds store. He was friendly, efficient very knowledgeable giving us a variety of options that would suit us. We were not rushed , offered refreshments as spent a while in store but were not given the hard sell. Other staff were also courteous and lots of evidence of extra covid hygiene were constantly taking place. We returned the following day to place the order and as we were buying several products Nathan had already prepared our order to save our time which just needed reviewing and payment made. Overall Nathan should be commended for his customer service.

Our assistant Julia was very friendly and give us time to look by ourself and was there when needed. A very friendly helpful lady.

Very happy with the service we received from Ryan at the Bury St Edmunds store. Took our needs into account and was very friendly and informative. We used the sleep match machine and this alongside Ryan's assistance helped us choose the correct mattress.

A totally hassle free transaction from start to finish.

Lovely accommodating staff with great knowledge. Took the time to listen to my request and not just a "sale" in mind.

As I am disabled and have to use a mobility scooter, Julie, who looked after us at the store was very helpful! Especially when trying to get in and out of the lift!

Nathan at the Bury St Edmunds store was very informative and helpful. We were able to try out any of the products we were interested in. We have not yet received the mattress we ordered but delivery is due in a couple of weeks which is very acceptable.

When we got to the store we were left alone to look a round then we meet Julia who help us with the sleep machine. When we got the results we tried four mattresses and the second one was the one for us then we found a base and Julia got us the quotes and we decided to go away and talk about it over the weekend so on Monday I went back to store and placed an order with Julia who was very nice and helpful. It was lovely not to be jumped on the minute you walked in the door

Julia had great product knowledge and listened to my requirements. Used sleep match machine to ensure I choose the correct mattress.

I don’t like pushy people and I felt like I wasn’t pressured to buying anything