Dreams - Inverness

Very happy with the store,and the manager Tracey's attention.the service was excellent. What I was not at all impressed with, was the fact that although both my husband and I have more than a healthy bank balance,and we own our own home morgage free, having obtained credit worth over hundreds of thousands of pounds!!!to do this, our application to take advantage of your interest free credit was bounced back and fore from your credit underwriters. This was due to a problem with the address,as we had omited the plot no when we originally built the house. They found it and then resubmitted it to the underwriters.Not impressed with that after35 mins paid in full and left.

TO BE HIGHLY SATISFIED I WOULD THINK WOULD BE RARE. MY VISIT WORKED OUT VERY WELL AND I WOULD SAY I WAS SATISFIED WITH THE RESULT. I WOULD SAY THIS IS A GOOD OUTCOME.

My order is not yet complete - I am waiting for the delivery, assembly and removal of my old bed so I cannot yet comment on how that part of the service has gone.

Sadly, a lack of local choice in the products you trade in means that as a consumer, options for going elsewhere are somewhat limited. Your prices are inflated for the products you offer and it felt as though there was a sales pitch to try and sell us the service product which we simply did not want. That said, Laurie was pleasant to deal with and appeared knowledgeable. Shame he wasn't wearing a name badge which we commented on to him. I've said in this survey that I wouldn't be highly likely to recommend you, but that may change once the product bought arrives if we find it to be well worth the money. You fall down on that alone - value for money.

No comment on this question

range of bedding was a little limited

Tracy was very welcoming, attentive and helpful.

Friendly sales adviser. No pressure, but was very informative and made me feel I had made the right choice.

I was served by Donnie MacLellan, he was very cheery and knowledgeable about the product I was looking for. He did not rush me into making a decision as he knew that the bed I was buying was fo my disabled mother so it had to be right for her needs.

We are Highly satisfied, but won't know the true value until we recieve the mattress we ordered.