Dreams - Inverness

Competent professional service

Competent professional service

We went in with a good idea of what we wanted having researched online so wanted to see the items in the showroom. The sales assistant gave us the time and space to view and experience the products close up and gave us all the information we needed without being pushy or trying to sell us anything we didn't want. When we had made a final decision on what we wanted, the transaction was very smooth and we were absolutely delighted to find out that we could have our bed delivered in less than a week.

Am like to new bed the good of plenty time and both

We were served by David when he finished with the previous customer (so this incurred an unavoidable wait as both staff members were with customers when we arrived). David was polite and friendly, knowledgeable about the products and offered additional products without being pushy. Overall great first experience with Dreams.

Lisa took the time to listen to our needs and had a high level of product knowledge

Friendly sensible advice

Staff were helpful and friendly. Took time helping us pick matresses we needed. Assisted us with extras. Explained everything clearly.

I'm a first time buyer and hadn't visited Dreams before, i had time to look and feel at ease, a salesperson Donnie approached me, pointed out items i may like, mentioned some deals available and also suggested trying the mattress sleep simulator. I was happy with the selection in store. After trying the simulator, Donnie used the details to point out 5 mattresses best suited at a range of price points. His product knowledge was top notch. I was really happy and bought 2 beds, 2 mattresses, pillows and a duvet. I can't wait for them to be delivered and have my first sleep in my new home. Donnie and his colleague were really friendly experts, we even had a coffee whilst working out our order. I will be back for a my special Hyde and Sleep Raspberry pillow. Thanks from a very happy new customer.

Welcomed almost as soon as I arrived and helped with my needs from start to finish. A really good experience and friendly service.