Dreams - Inverness

We spent about 2 hours looking around the store and trying many beds, throughout the staff were always in attendance in case we needed help but they were not in your face. Several times they asked us if we would like a coffee or tea. It was so nice not having them standing on your shoulder which we have experienced in other stores and tends to drive us away, so well done to your staff.

Sales Assistant (Tracy) in the Inverness Store was absolutely fantastic - she had an excellent knowledge of your product range, spent time with us to understand just what we were looking for and was not pushy. Couldn't have been better.

The show room was well laid out, and the products clearly labelled. I was approached by an assistant who guided me without throwing any 'sales pitch' at me. She listened to my questions, responded appropriately and allowed me to test some of the mattresses.

Customer service was excellent, very friendly and knew what they were talking about

We were dealt with by a highly professional and welcoming young man. He was very patient and made us feel valued as a customer. It was a relaxed atmosphere with no pressure. The young man was polite and highly knowledgeable and is a credit to your company. He obviously has had excellent training as his knowledge of the products was excellent and we felt very happy with the service we received.

Excellent store manager, helpful patient and understanding. Excellent customer service

Good choice, friendly staff.

Tracy was very helpful and informative, couldn't be bettered. We tried several other stores, and nothing could touch Dreams. Brilliant.

Totally friendly service. Even got a cup of tea. Got exactly what I wanted and when I want if. I always expect a high level of customer service if I don't get I don't buy from the shop. The fact that I bought from this store says it all.

I think that you are good at what you do; the staff were very helpful and friendly.