Dreams - Romford

My wife and I went to shop looking for just a mattress but now being senior citizens we need a good hard mattress for our back problems etc ....Martyn the Gentleman that looked after us was very knowledgeable, polite and helped us greatly. Five star service is rarely found now a days everyone in a hurry or just ignoring you when you walk in and browse but he a smiled as we entered the shop waited as we looked at a couple of mattress then approached us say needing help and he did .we explained our problem and he showed us a few hard mattress to choose from we decided the one we wanted to buy and he informed us very well on delivery and other services you provided.Thanks Martyn ....

Martyn at the Romford store was very helpful and knowledgable. Very easy to order and the delivery date wasn’t long to wait.

Made welcome straight away even had a cup of coffee. Wasn’t pestered when having a look round but when needed the assistant was very helpful

Walked in the shop. 3 members of staff all available. was greeted as soon as I arrived. was taken to mattresses straight away. my son chose what he wanted and the I placed the order. all over and dealt with in less than 10 minutes I'd say. very quick, easy process

Martyn was very helpful and knowledgeable. He was very professional and helpful.

I was highly satisfied with my experience due to the quality of customer service. I was greeted by Martyn who asked what I was looking for and if I wanted a tea or coffee. He then showed me to the machine in store which recommends which mattress suits you. After that he showed me several mattresses and pillows, after deciding on a mattress he then explained delivery, 28 day exchange and also offered the 8 year warranty and mattress cover which I purchased. Overall it was fantastic service and I would recommend Dreams and Martyn to anyone who we’re looking for anything bed related.

sales person (Martyn) had very good knowledge of the products and gave us time to try various mattresses and make up our mind. Very polite and friendly and didnt try and rush us into a decision

The sales assistant gave me product advice and threw in headboard installation for free. Very friendly and approachable.

I found just the bed frame I wanted at a good price in the sale. Martyn was helpful and talked me through the order.

I was attended to immediately, I explained what I was looking for, asked if I would be happy to use the computerised bed, yes. I was then shown each bed recommended, each one explained. I tried each one and made my decision. I was not hassled when making this decision and was able to look at the ones chosen without any fussing. Once my decision was made the order was taken and completed. I was more than happy.