Dreams - Romford

Very knowledgeable very approachable a really good experience . Have bought from Dreams before but this experience was by far the best .

I was helped by Lee a young man who made me feel relaxed in choosing my bed, he explained everything I asked him, he was very kind offering me a bottle of water on such a hot day. I don’t think I ever been that before in any shop. Very kind gesture.

I had a polite welcome when I entered the store, sales assistant was helpful, very satisfied with the mattress that I bought, good value for for money. Went to dreams as I have purchase a mattress before and have been happy with the purchase I made before.

The assistant was very informative, giving me his time and knowledge. There was no pressure. Not pushy sales talk. My main complaint was the as I was spending £1500 I was only offered £74 discount. Which is about 5% I would have expected at least £ 150

Martin who sever Martyn who served me answered all my questions and was extremely helpful. Also was straight to the point.

The staff were very friendly and helpful

Colleagues were super helpful and polite. Very honest when it came to purchasing cover for frame and mattress

Had visited other stores, most carried the same/similar product but Dreams were better on price. Deciding factor was also a promotion on the day we visited the store.

Good customer care.Staff seemed to be knowledgeable about the products on sale.They were very patient and offered me a drink. Staff took their time to explain about the return policy and the trial period. STAFF also informed me about the need to buy a mattress protector during the trial period. They also explained to me the differences between the memory form mattress and the gel mattress which allowed me to make a sound informed decision on which product to purchase. Staff also spoke in depth about the different colour coding in store ie the red and the blue on the beds. I also had the chance to have a feel by sleeping on the mattresses with pillows on which also made it easier to choose a mattress.

Dean your customer service is excellent your knowledge exceptional keep up the great work