Dreams - Solihull

Friendly customer service understood the customer needs showed the right product

Excellent quick service and a good price.

The sales assistant met our requirements without hassling us

Staff members were very helpful but not pushy. I made a couple of visits to the store before making my purchase and each time I received the same standard of customer service from each member of the team.

Our assistant Faye was knowledgable, helpful and showed great care to ensure we got what we needed. Great customer service and support from her.

the assistant was excellent. She allowed us time initially to look around. Asked if we needed help-was not pushy but was highly supportive. The key point was that she listened carefully and patiently-made analysis of our needs then offered potential solutions. Product knowledge was excellent and communication very clear and concise. Store very clean-greeted as we entered and a friendly farewell. treated almost as one of the staff with seating drinks and very warm atmosphere. it was like being at home.

Extremely helpful member of staff, Christopher. Very knowledgeable and attentive during our visit. Other staff (young female) was also very helpful and polite, offering us refreshments whilst we were attended to by Christopher. Products were great, nice to be able to see them before committing to buy.

I was not rushed, the sales person (CRIS) knew what he was talking about.

Helpful friendly staff. Lots of knowledge to help us make a decision

This is the second time I have bought a product from Dreams with my son and both times we had a delightful sales woman who recognised us from our first sale. Nothing was too much trouble for her. She has a charming personality and made us feel very valued as customers.