Dreams - Solihull

The assistant was excellent and the whole process of choosing beds and mattresses, ordering etc was very efficiently handled. A very pleasurable and friendly experience. The assistant (TK) was very helpful. Dissatisfaction is because when we were contacted by phone next day (13th Nov) to arrange delivery times, the earliest date available was 20th December! It's not the assistant's fault that the bed frames will apparently take ages to arrive, but disappointing that having paid upfront we now have to wait so long for delivery. If we had known the delay in advance we might well have tried to obtain the bed frames from another outlet!

A satisfactory visit overall.

actual product not in store but shown a similar item

I think satisfied is the correct description from the time we spent there and tried the mattress..... Have yet to experience is on a longer basis.

Wait for delivery is longer than we would have wanted

the first assistant did not have any knowledge that orders would be assembled at home and was ignorant to telling him a shoe rack had been fitted the wrong way the second assistant who dealt with extra items we ordered was helpfull

Bed not available for immediate ordering so delivery will be delayed.

Initially we were given a lot of information about the beds but we were directed to those items not included in the sale. We left the store and on return a second sales assistant showed us ulterior options including those with reductions.

Wrong label on headboard stated available in many fabrics.

three week delivery time