Dreams - Solihull

I was surprised that I had to dismantle the old bed before the delivery men took it away for recycling. This was not made clear at the time of ordering the bed.

The delivery date is too late for me, as I'll receive friends and will receive the mattress two days AFTER their arrival.

We spent more than we had planned and we could not find a bed frame that we liked so had to buy that elseware.

I was satisfied with my experience obviously if I felt the product was sold with added free items like pillows I would have been highly satisfied

Being able to predict the types of questions that the customer will ask and also to talk through what they are doing when putting the order through.

There was limited numbers of the type of bed frame we wanted in the showroom, although the sales person was very helpful and showed us all types on the screen, it would have been better to see them in the shop

The information cards on the end of the beds could be better by making it clear the the base and mattress are priced seperately.

1. Personal dislike of being called Madam. Not once but numerous occasions during visit and placing order. That said, the assistant was helpful and efficient. Product not yet received so impossible to say highly satisfied. I was quoted a lead time of 3/5 weeks but on return home, checked website and it states ten weeks. I will be extremely disappointed and annoyed if the later is the case as I specifically asked the lead time before placing order.

It took two visits for someone to show us a bed that we was suitable for us, it was not shown us the first time so it's lucky we went back in

Salesman was very friendly and knowledgeable, but the process of completing the order on a PC seemed to take a longer time than we would have expected