Dreams - Solihull

staff unsure on pricing of items once certain additions to the beds were removed they gave me a price which was incorrect and higher than what it should have been then told i am better at maths than them just left me with a bit of doubt and a feeling of are they trying to rip me off to meet targets maybe or a genuine mistake then told the calculation made was incorrect and the member of staff was new and he would take it on his shoulders just diddnt seem to make sense and some backpacking was done

I felt a bit disappointed about the price. It was much more than I expected to pay for a 4 foot bed. The mattress was more expensive than I thought and not in the sale.

The only issue was the lack of terminals for the staff to use. We waited about ten minutes before our assistant was able to access a terminal to place our order. Then we had to wait a further fifteen minutes for information to go through. Our assistant Jo was very professional and apologised for the delays.

It is difficult to fully rate our experience as we are yet to receive the item we ordered, so feel we are only part way through the process. This is why I rated our experience so far as 'satisfied'. We were however 'highly satisfied' with the service we experienced in-store, particularly with the personal, courteous service we received from the sales colleague who assisted us. She remembered my wife from a previous visit, she was knowledgable and attentive but not over-bearing, allowing us to make our decision without pressure.

Sales Assistant was great, products were very good except for the price of the mattress I wanted - £1100 is crazy. I bought the base, pillows etc. from Dreams but went home and bought the identical mattress on-line for £359. I would be willing to pay a premium for the retail experience but 3 times the price? Sorry, no thank you...

My experience was great

Most of the products were expensive .

I do not agree for paying for delivery. I bought a headboard which had it been available in store it would have fitted in the car ! But as you have to order a delivery charge is then made . The price stated should include delivery !!!

Better delivery options ie: am or pm delivery

First colleague who approached us was too pushy and wouldn't leave us alone even though we advised we would just like to browse