Steak 'n Shake

64 ratings

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Location

9431 Phillips Hwy,
Jacksonville, FL 32256

JenC

By JenC | 5/31/2015

First off waiter acted like we asked to many question of course this was our first experience here. Then never got a refill on my drink and my husband had to ask for his. Then when it was time to pay the same guy rang us up the slide our debit card on the counter so when we left we didn't realize he hadn't gave us our card. Went all the way down the road and had to turn back. A customer had saw what he did and showed the card to him he put it in drawer and then when we got back he said he didn't have it! Lady then said yes you do you put it in the drawer. Seriously if this is the type of people that work here we will not be going back!

Love this app it's g

By Love this app it's g | 2/27/2015

Food took forever to get out and food was hard and cold couldn't even eat it all cause we had to go after waiting 45 mins for are food

Lindsayloo

By Lindsayloo | 2/14/2015

Horrible

AKHokie

By AKHokie | 8/3/2014

Horrible service. After waiting 7 minutes to be seated with no one else in line and multiple employed walking by us without so much as an acknowledgment I walked over to their station to ask if someone could seat us and got a nasty attitude from an African American waitress who said "we'll get to you when we get to you".