Steak 'n Shake

111 ratings

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Location

578 East Hwy 130,
Rockwall, TX 75087

no

By no | 9/18/2015

The waitress did a very sorry job. The orders did not come out correctly. When they "tried" to make their mistakes correct, they never even brought the right order. We ate our meal with no drinks bc the waitress never came by or offered refills....which was just water....nothing complicated. Then they preceded to mess up that order.

Jenni h

By Jenni h | 8/3/2015

Our server never asked if we wanted anything to drink. When we sat he gave us lunch menus at it was 8:30 a.m when I flagged him down abc got coffee it was super cold. When we got our food he handed it out across my mother and we were at a table where he could have come around. Just needs some better server training

Cortb

By Cortb | 7/18/2015

Took entirely too long to get out order out and by the time we did more than half of our order was cold - have always loved steak n' shake but this time wasn't a very good experience at all.

Cb

By Cb | 7/14/2015

Waited 5 minutes before I had to yell to the back for someone to help them waited 10 more minutes to be waited on and the inside is nasty looking very dirty

Lindsey b

By Lindsey b | 4/3/2015

The workers were awful. I waited 20 minutes for my food and they forgot to add a fry so I went in to ask for it and the worked was rude

Emmah

By Emmah | 3/14/2015

I had a very simple order and there was nobody in front of me and I waited for 20 minutes or so to get a lukewarm burger and fries. Extremely disappointing to me after that long wait.

Tayler

By Tayler | 12/25/2014

We waited in line for 30 mins. When we got to the register, I have the girl a $20 gift card and a $10 bill with some change. She came back and said I have $6 left on the gift card. A smart person who have used the gift card then paid the ending balance with the cash.

Furtrout

By Furtrout | 12/11/2014

Terrible service. Had to wait thru three employees and a lot of time to purchase a gift card Waitress was slow not attentive and had a shirt on that was filthy And there were two servers there and only a total of two couples Manager was nice but I didn't complain. so empty they would have heard us.

araceli e

By araceli e | 9/26/2015

one of my worst restaurant experience

Carol B.  Love this

By Carol B. Love this | 4/3/2015

Service was very slow and left one order of fries out of my bag