Steak 'n Shake

Always love Steak 'n Shake. This was one of the worst experiences we have ever had. The waitress Alexandra took our order. Approximately 30 minutes later she brought us part of what we ordered said our sides are coming. Another 15 minutes and finally one of our sides arrived by another waitress. When we asked about the second side she told us they were out. This was 45 minutes after we placed the order. We told her just to have it taken off our bill. Our waitress never returned to make sure everything was ok or refill out drinks for about 45 min after our food arrived. Then we never received our bill and when we get to the register to pay the side we didn't get had not been removed, which didn't surprise us. We are regulars at this location but the girl that usually takes care of us was not there and believe me was truly missed. We will be back but not because of our experience this time.

It was horrible!! It took 45 minutes to get my food. And I had only 3 or 4 cars in front of me

Horrible service!!!!!!!!!!!! Very rude hostess and we didn't even get a server for 15 minutes and then she was rude

Horrible customer service due to the time it took to receive our order in drive thru. When we finally received our food, we were given our bag with the soup leaked in it, which caused the bottom of the bag to bust resulting in soup spilling into my lap. Highly dissatisfying experience.

Horrendous wait staff, had to get our own silverware, had to ask other people for items I ordered, etc.

Awful service for breakfast - only 1 waiter