Steak 'n Shake

50 ratings

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Location

13621 East 40th Hwy,
Independence, MO 64055

Lori R

By Lori R | 9/18/2015

This location could use an overall update, carpet dirty booths warn. Staff was friendly but a bit unorganized.

Janice T

By Janice T | 6/25/2015

Every time I needed a refill on my drink I had to go after it

Momof3inMO

By Momof3inMO | 4/22/2015

Slow service

Momof3inMO

By Momof3inMO | 1/14/2015

The wait staff was terrible. Didn't even offer a high chair for the one year old in our party. Placed hot food and drinks directly in front of the child and was overall annoying

Lori R

By Lori R | 11/14/2014

Old store could use a good renovation dirty carpet stinky inside. Staff more interested in smoking than waiting on customers

anonymous

By anonymous | 12/26/2015

very slow. recieved the wrong food.

kaylag

By kaylag | 12/6/2015

waited in the drive thru for 20 mins and only on car was ahead of me and I had a small order. got asked my order 3 times at the pick up window. fries were old and cold. didn't even get condiments I asked for.

Ar

By Ar | 9/7/2015

the food was amazing! the costumer service was horrible.

kdm2213

By kdm2213 | 7/27/2015

the restaurant was very dirty. there were fruit flies on the ketchup bottles. We ordered shakes and they forgot about them, so when we received them they were already melted. our server was accommodating and friendly.

Dennis R

By Dennis R | 7/9/2015

This location is one of the dirtiest and customer not friendly of all I have visited. Staff was hollering at each other and one male server was throwing cups and trash into waste bins. They even got my order wrong