Steak 'n Shake

My food was not good, and the service was about as good as the food. Probably won't be going back for awhile.

We first went in and are sitting in the restaurant. The service was good, but the burgers were over cooked and very crunchy on the edges. We then decided to get milkshakes through the drive-thru. We spent almost 25 minutes in the drive-thru and by the time we got the milkshakes they were melted. The chunks in the milkshake were also too large. One had an entire half of a banana in one piece.

Good food but the service is always second rate

Only ordered shakes and it took over 30 minutes to get them and then when we did they were melted

Took about ten minutes to get a milkshake through the drive thru with no one else even there.

Was looking forward to eating, but WAY too packed to stay and wait.

Took way too long to get our food.

This visit was the worst I've had by far. My food took 45+ min and was room temperature when it arrived. Three other tables complained about their food and wait time. The table next to me was left dirty the whole time I was dining. My server checked on me once and I had to ask others for what I needed. Management was awful and one of the managers didn't even want to visit the table near me and made another one go out and deal with the situation.

The waitress was not attentive, we needed various things and she was nowhere so we had to get help from someone else. Paying the bill, the app didn't work. While waiting to pay, 2 others had come in to complain that their orders in the drive thru was incorrect. The cashier stopped twice from me checking out to take care of their problems.

Waited in line in drive thru for 18 minutes! Still had 2 cars in front of me waiting for their food, I finally had to pull out of line, had to be somewhere.