Steak 'n Shake

Very poor waitress.

The drive through takes forever, yes I understand. That part doesn't really bother me. What does bother me is the rude woman that was working the speaker and window. At one point something happened inside, and she proceeded to tell someone how sorry she was then had a conversation with them. (Another employee mind you) That was the only time she was being pleasant... to a coworker. As soon as she started addressing us, she was super rude again. When she handed us our food, she slammed the window shut. We noticed that fries were placed in our bag that we did not order or pay for, but she wouldn't even pen the window for us to tell her that. Once we got home and unwrapped our food we discovered that it was too gross to even eat. the burger was drowning in mayonnaise and the bread was so soggy it couldn't even be picked up. It's annoying to spend all that time in the drive thru, and deal with such a rude person, just to throw away the food you paid for.

It was very slow and dirty and the workers were rude will never go back again!!!!!

Took forever to be waited on and NO ONE in the establishment was wanting to work at all. Horrible service all around

I love Steak 'n Shake but this Southaven location is terrible! Service has always been terrible. Last night was worse than ever. We were there 5 minutes before being taken to a table. There were plenty of empty tables and no guests waiting to be seated before us. Once at the table we waited another 5 minutes. The server walked by U.S. 3 times and never acknowledged us with a hello or I'll be with you in a few minutes. We waited and then gave up and went elsewhere. Two other servers were sitting idle at the counter. The Waffle House waitress excelled in comparison and received a 25% tip for caring. Straighten up Shake 'n Shake!!! You suck!!!

Took 5 minutes to be seated. 15 minutes before a server ever came to the table. She acted rude the whole time and like she hated her job. After taking our drink and food orders, she put the order in. 10 minute later, we still had no drinks. Our server then walked outside to go smoke. After complaining to a worker, it took another 10 minutes to finally get our drinks. The waitress that brought us our drinks was a different waitress who it turned out was taking care of the other waitresses tables more than the actual waitress! Finally got our food, which was almost burned. We were never apologized to, nor asked how out experience was.

Took 15 min to be seated, with several empty tables available. Waited another 10 min to give our drink order. My husband's order was delivered incorrect, however, it was corrected promptly. I ordered the turkey melt sandwich, which I've eaten several times at other Steak and Shakes, and know how it's supposed to look and taste. It had one wadded up piece of turkey and cheese to each half but the meat and cheese didn't even cover half of the half of sandwich it was on. The bread wasn't Texas toast, as advertised, but plain white bread soaked in butter. We won't go back to this Steak and Shake.