Dreams

having to wait nearly 2 months for delivery.

As my mattress does not arrive till the 15th I am reserving judgement till arrival ,so far I am happy with everything I experienced with Dreams in so much as this is the second mattress I have purchased from them.

Because I was satisfied with the way everything went I cannot comment fully because the item has yet to be delivered

I clicked wrongly I was satisfied

I am satisfied that should be enough, thats high score i had no problem at all. But there could be refreshment facilities & toilets on site

The order took to long to process, to much paperwork

3 weeks is a very long lead time, for a mattress.

Some of the information we were given at our initial visit was later revised on our second visit. Staff said this had been changed by head office after the bank holiday. The revision was in relation to exchanging a mattress and the value. We had initially been told that if we exchanged a mattress in-line with the 100 night trial, we could choose another mattress. If the value of the second matress was lower then the price difference would be refunded. However, this had been retracted the following week which was disappointing.

The staff were amazing and the shop really nice and the products fantastic. The problem however, was after all the excitement and build up we couldn't get the order for another 4 weeks which was disappointing and not expected. It's such a shame and would have been better to know that the mattress had to be hand made in advance. Amazing staff though.

We are very happy with the service and did not feel the need for the higher level