Dreams

My issue is that the mattress I purchased is far too firm which means I am unable to sleep on it, therefore a complete waste of money. In my opinion this mattress should be described as 'firm, in which case I would not have purchased it. It is impossible to judge from a few minutes in the shop. Unfortunately as it was in the clearance sale so I am unable to return it. This is not a reflection on the salesman who was very good and did explain this to me.

After adding an additional item to my order, which was booked for delivery on 05/04, I was told that the delivery had to be rearranged (even though there was a van booked for the 5th)

Sales promotion confusing Mattress we chose was not in sale but other Mattresses by the same manufacturer were in the sale no explanation was provided

I was highly satisfied with my experience in store but later when I had to ring up customer services i found the guy to be unhelpful as if it was to much trouble.I later phoned back the burton upon Trent store and the guy I spoke to was more than helpful.

Hi I thought the service was good highly satisfied is only for management the staff were helpful and friendly.

Because if I was to give a "Highly Satisfied" score (and everyone else did) there would be no desire or impetus for improvement!

Everything was fine - I just suspect, on reviewing other websites and talking to other shops, I could have got a similar or better item cheaper. Of course I don't really understand the differences between manufacturers- but Tom (your assistant) was brilliant at explaining the different types of mattresses. I suspect if I had seen Tom then gone elsewhere I could have got a similar product for less, but Tom was so good I felt obliged to buy from you.

you don’t serve beer in dreams or bacon n egg sandwiches

Very satisfied with all my experience at dreams but didn't want you to get big headed! That's why I put satisfied

We would have liked to have purchased and taken home a mattress but had to wait 10 days for it to be delivered. Very lengthy purchase process, lots of form filling.