Dreams

I don't necessarily expect to be highly satisfied when shopping. I visited your store and decided to purchase without looking elsewhere. So I was quite happy.

I was very disappointed that as the bed had to come from the warehouse there was no option but to pay a £39 delivery charge. It wasn't our fault the bed had to come from the warehouse, had it been at the shop we would have collected the bed rather than pay an extortionate £39 delivery.

Im a very criticl person and hard to please

Only because I had approach the assistants for help although I was the only customer in the store at the time, once I had the assistance they were very helpful.

Some paperwork from previous day not filled in and problems processing order due to computer

Got asked if I would like a drink at the end of my visit

With all due respect I was buying a mattress not a Ferrari. The shop is functional staff especially Chloe are friendly and knowledgeable. I was as happy as I could get buying mattress :-)

I bought an ottoman bed and was not offered an alternative handle in view of recent safety scares. I will be removing the cloth loop handle that comes with it. Otherwise the bed seemed fine.

Satisfied is absolutely fine for me. We got exactly what we needed so I was satisfied. that's not a bad reflection on the store, we got what we expected so we're satisfied.

We found some mattresses very expensive and found that there were not as many decent offers as we would have liked. Also there was no discount off the quilts.